FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in clear, upfront pricing with no surprise fees. Pricing depends on the type of service, complexity, and time required. We explain costs before starting additional work, and any replacement parts or special equipment are quoted separately. Contact 01 LUX Tech for a straightforward estimate.
- What is your typical process for working with a new customer?
We start by listening carefully to understand the issue and your goals. Next, we diagnose the problem, explain what we found, and recommend the best solution. Before doing additional work, we review the pricing with you. Once approved, we complete the service, test everything, and make sure you understand the final setup. Our goal is to keep the entire process simple, clear, and stress-free.
- What education and/or training do you have that relates to your work?
I have over 20 years of hands-on IT experience, along with formal cybersecurity training through UCLA Extension and CompTIA ITF+ certification. My background includes advanced troubleshooting, networking, Microsoft 365, Windows and macOS support, cybersecurity, cloud systems, data protection, and enterprise IT environments. I continue to expand my skills through ongoing cybersecurity and technology training.