FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in fair, upfront pricing. Every job is different, so we provide estimates based on the work required—no hidden fees, no surprise charges. We offer options when possible, so you can choose what works best for your budget and situation.
- What is your typical process for working with a new customer?
First, we listen. We want to understand the problem and what you’ve been dealing with. Then, we assess the situation and explain your options clearly—whether it’s a quick fix or a bigger job. Once you’re comfortable moving forward, we get to work and make sure the job is done right.
- What education and/or training do you have that relates to your work?
We’re licensed plumbing contractors with over a decade of real-world experience under our belts. On top of that, we’re Navien Level 3 Certified—trained to handle advanced installation, service, and troubleshooting for tankless water heaters and boiler systems. When it comes to plumbing, we don’t guess—we know.