FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Tuning: 200$ Replace a broken string about 100$-150$ Stick key: 5$/each Ask me about regulation and voicing.
- What education and/or training do you have that relates to your work?
I have a Ph.D. in Computer Science, and I'm a research scientist working on AI infrastructure in my day-to-day work.
- How did you get started doing this type of work?
I started doing the piano tech work just to help my own family. We have two piano players at home, and the piano needs maintenance from time to time. In the past, I worked with some of the most arrogant piano technicians (Randy, please note, you are not one of them, and you know whom I'm talking about!!), who are not actually that good in their capacity but thought too much of themselves. Once, one of those technicians was late for almost 6 hours, asking me to wait at home for the whole day without giving me any updates on what was happening. Another time, a technician asked me to wait until next February, while I was trying to make an appointment in November. Another time, a piano technician came to see my piano and later told me he refused to work on it without giving me any reason. Later, I realized this is a common pain point of piano families! It is simply hard to find a sincere technician who can always get to you to help with your piano issues as soon as possible. I was not happy. But how hard is it to take care of just a piano, knowing that I can take care of my backyard, paint my furniture, and have a Ph.D., when I have worked on things that are much more challenging than such a 300-year-old technology? So, I decided to learn on my own and practice a lot with used pianos that have all kinds of issues. Today, I'm continuing my studies with a master piano technician in the South Bay Area, Randall Black. (Thank you, Randy! You should be the role model for every piano technician, you are 100x better than that arrogant technician!) As they say, the rest is history... Today, I never turn down a request based on the type of piano the client has. I never tell a client that I will show up in 3 months. And I always keep my client posted when I'm on my way to his/her piano! I want my clients to be happy and never be troubled by the bad experiences those arrogant technicians gave me!