FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
$2500 Off 12 Months, 0% Interest + Save Up To $2,500 On a New System Offer is only valid Mon-Fri 7am-5pm excluding holidays What you get from Bell Brothers: We will come to your home Analyze your new A/C installation needs Present personalized solutions on what to do next Financing Options Available! 100% satisfaction guaranteed $87 AC Precision Tune-Up + Next Technician Available Offer is only valid Mon-Fri 7am-5pm excluding holidays What you get from Bell Brothers: If your system breaks down within 6 months of service: We'll come out at no cost to diagnose the problem We'll give you priority scheduling service Credit your original maintenance charge toward the repair! 100% satisfaction guaranteed
- What is your typical process for working with a new customer?
At Bell Brothers, our process is built around transparency, professionalism, and your peace of mind. When a new customer contacts us, we start by clearly explaining the service process and providing an upfront quote — backed by our No Surprise Guarantee, which means the price we quote is the price you’ll pay. No hidden fees. No unexpected add-ons. Next, we schedule a convenient appointment time, and one of our World’s Friendliest Technicians℠ will arrive on time, in uniform, with an ID badge and a great attitude. Every technician is background checked and trained to not only solve the problem but to create a friendly, professional experience from start to finish. Once the job is complete, we walk the customer through the results, answer any questions, and make sure they’re 100% satisfied — that’s part of our 9 written guarantees. We believe every homeowner deserves top-quality work and honest communication at every step. With over 30 years of experience, thousands of 5-star reviews, and an A+ BBB rating, we’ve built a process that removes stress and replaces it with confidence.
- What education and/or training do you have that relates to your work?
At Bell Brothers, our team is made up of licensed, certified, and professionally trained technicians with extensive education and hands-on experience in plumbing, heating, and cooling. Every technician undergoes continuous training to stay up to date on the latest industry standards, equipment, and safety practices. We don’t just focus on technical skills — we also train our team to deliver outstanding customer service. That’s why our technicians are known as the World’s Friendliest Technicians℠. Each technician is thoroughly background checked and trained to maintain the highest standards of professionalism, courtesy, and communication on every job. With over 30 years in business, our team’s experience and training are part of what makes Bell Brothers a trusted name in home services throughout the region.