FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At White Orchid Cleaning, we believe in transparent and fair pricing. Our rates are based on the size of the space, the type of cleaning required (standard, deep, or move-out), and the condition of the property. ✅ No hidden fees — the price we quote is the price you pay. 🎯 We offer flat-rate packages for standard cleanings and hourly rates for custom or detailed jobs. 💸 First-time customers can enjoy a 10% discount on their initial service. 🧼 We also offer bundle discounts for recurring cleanings (weekly, bi-weekly, or monthly). We’ll always provide a clear estimate before we begin, and we’re happy to tailor services to your budget and needs.
- What is your typical process for working with a new customer?
At White Orchid Cleaning, we make the process smooth and stress-free from the start: Initial Contact & Consultation We begin by discussing your needs — type of cleaning, property size, and any specific concerns. This can be done by message, phone, or video. Estimate & Scheduling We provide a clear quote based on your request and schedule a convenient time for your cleaning service. Arrival & Walkthrough Our team arrives on time and, if you're available, does a brief walkthrough to confirm details and expectations. Professional Cleaning We complete the job using eco-friendly products and attention to detail — whether it’s a standard clean or deep service. Follow-up & Feedback After the cleaning, we check in to ensure you're satisfied. We’re always open to feedback and can adjust services as needed for future visits. We value communication, consistency, and customer satisfaction at every step.
- What education and/or training do you have that relates to your work?
At White Orchid Cleaning, we combine hands-on experience with industry best practices. Our team has completed: ✅ Professional training in residential and commercial cleaning techniques, including deep cleaning, sanitizing, and allergy-reduction methods. ✅ Workshops on eco-friendly and non-toxic cleaning products, ensuring the safety of your home and family. ✅ Ongoing training in time-efficient methods and attention to detail for consistent, high-quality results. We also stay updated on cleaning standards recommended by organizations such as the CDC and EPA, especially when it comes to disinfection and hygiene. Above all, our strongest asset is our real-world experience and dedication to delivering spotless, reliable results every time.