FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We commit to work within the scope and budget as agreed upon with our clients' insurance carriers. As required by law, any changes in scope and pricing will be communicated in advance and in writing.
- What is your typical process for working with a new customer?
We meet with a client in person to ensure the right fit. It is important to understand the extent of damages, the scope of repairs needed and most importantly, the needs of our clients. If a joint agreement has been reached, we present a work authorization for our clients review (never in person and on the spot... always via docusign so that the client can read it at their leisure). One a work authorization has been executed, we spring into action in contacting the insurance carriers, setting up inspections, preparing estimates, etc. Once the estimate/scope is approved, we meet with our clients to clearly determine what their objectives are. i.e. return the property to it's previous condition or look for opportunities to modify/upgrade the property.
- What education and/or training do you have that relates to your work?
Personally, I have over 10 years of industry experience and have worked with almost all major insurance carriers. (there are a lot of smaller ones) As a preferred vendor to Mercury and Farmers Insurance, I have extensive experience in estimating, project management and ensuring the completion of the project to our clients' satisfaction.