FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The prices are always provided upon diagnostics, no extra fees or up-sales.
Plug-In Services
$80/service call
(waived if hired)
Responds in about 1 hour
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About
Professional HVAC and appliance repair contractor in Santa Cruz County. Local family business. We provide warranty for our services, including labor and materials.
We will nicely help you with any repair or installation.
Overview
Hired 95 times
Serves Capitola, CA
Background checked
3 employees
8 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Cash, Check, Credit card, Venmo, and Zelle.
Social media
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2023
2022
Services offered
Appliance type
Property type
Residential
Projects and media
Projects and media
Reviews
Customers rated this pro highly for work quality, professionalism, and responsiveness.
Excellent 4.9
74 reviews
5
92%
4
6%
3
1%
2
1%
1
0%
Read reviews that mention:
Alexi D.
Dec 29, 2025
Hired on Thumbtack
We had a small scheduling snafu starting out with Plug-In Services, but they were really great and proactive about sorting that out -- when we had our appointment, they showed up exactly on time for the earliest part of their window, the technician spent a good bit of time working with our machine to understand the core issues with it, and they ultimately ended up recommending against several hours of repair (which would have gone to them) and instead recommended a machine replacement. I really valued how honest the recommendation was -- even if it meant they were turning down some business in the immediate term, I'd definitely use them again and trust them based on today's experience!
Details: Dishwasher • Bosch • Residential
Appliance Repair or Maintenance
Raul S.
Feb 8, 2022
Hired on Thumbtack
Matt is great appliances technician. He responded fairly quick and set me up same day schedule. He was on time based on the appointment he provided me. Very clean and fast repair. Suggest some maintenance to improve dryer performance. Matt would be my go to person when my washer or dryer goes bad.
Details: Washer / dryer • Whirlpool • Residential
Plug-In Services's reply
Thank you Raul, I really appreciate that!
Appliance Repair or Maintenance
Trung B.
1 month ago
Hired on Thumbtack
Vlad is great. He identified two issues and explained them clearly to me.
Details: Washer or dryer • GE • Residential
Appliance Repair or Maintenance
Marilyn B.
Oct 12, 2025
Hired on Thumbtack
Started. Out okay. Worker came earlier than expected and fortunately someone was home. Part was needed and appointment was scheduled for next day. Person did not come. Texted him several times and told me it was too late and part hadn’t arrived. Asked what time was available the next day. I told him several hours during the day. He chose 10 am. He arrived at 6pm saying that he has so many so many calls to do in a day and still had his 4 & 5 pm customers to service.
Apparently it isn’t his fault. He seems to be efficient and knows what he’s doing. He was quick with our service…. When he arrives
Details: Washer or dryer • GE • Residential
Plug-In Services's reply
You are absolutely spot on! We apologize for having a delivery delay and rescheduling with you. We will do our best to make sure it won't happen again.
Thank you for being our customer and have a great day!
Appliance Repair or Maintenance
Marvin R.
May 13, 2022
Hired on Thumbtack
Matt was great! Came within an hour. Our property managers repair person was a no-show and Matt was able to fix our dryer without an issue. Great price! If we need anything else fixed he’ll for sure be the guy we call!
Details: Washer / dryer • Samsung • Residential
Appliance Repair or Maintenance
Credentials
Background Check
Sergei Kazantcev