FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our company offers a discount for regular customers, as well as a discount if you bring a friend to use our service. For more information please contact our manager!
- What is your typical process for working with a new customer?
The estimate process consists of several steps: 1. Full access to the room for which the installation is planned; 2. Access to the previously installed equipment (Furnace, AC, Heat Pump, Ducts, Ductless); 3. Access to the electrical panel; 4. Access to the crawl space/basement and/or attic; 5. Access to the intended installation location (attic, crawl space/basement, garage, closet) as well as access to the outdoor unit installation location (if planned) around the perimeter of the house and/or roof; 6. If full access is not provided, the estimate will not be provided or will be provided to familiarize with the approximate amount, which may be increased during the execution of the work. The Diagnostic/Repair process consists of the following steps: 1. Full access to the room where the diagnosis/repair is being performed; 2. Access to the equipment (Furnace, AC, Heat Pump, Ducts, Ductless or other); 3. Access to the electrical panel; 4. Access to the crawl space/basement and/or attic; 5. After diagnostic, an estimate for repair is provided. If it is necessary to search for a part in order to create an estimate and carry out the repair, the diagnostic fee is charged after the diagnostic has been carried out and can be taken into account in the final payment when the work is carried out. If the technician is able to carry out the repair immediately after the diagnostic, but the customer does not agree to make the repair on the same day, the diagnostic fee is charged separately from the repair and won’t be waived in the repair invoice.
- What education and/or training do you have that relates to your work?
Our technicians have technical education and certifications such as NATE, EPA. Our specialists are trained on Bryant/Carrier, Gree, Mitsubishi systems, and our company is also a Mitsubishi Diamond Contractor.