FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer transparent pricing with no hidden fees. If you choose to proceed with a repair, we waive the service fee. Additionally, regular customers receive a 15% discount on labor costs as part of our loyalty program.
- What is your typical process for working with a new customer?
Our process is simple and hassle-free: Initial Contact – You can reach us by phone or online to describe the issue. Diagnosis & Estimate – We schedule a visit to diagnose the problem and provide a clear estimate. Repair or Installation – If you approve the estimate, we proceed with the repair or installation. Final Inspection & Cleanup – We ensure everything is working properly and leave your home as clean as we found it.
- What education and/or training do you have that relates to your work?
Our technicians are certified and factory-trained to work with major appliance and HVAC brands. We undergo continuous training and certification programs to stay updated on the latest technologies and industry standards.