FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our service call fee starts at $29. Labor and parts vary by job. you’ll always receive a clear, upfront quote, no hidden fees.
- What is your typical process for working with a new customer?
Initial Contact & Needs Assessment We gather your location, lock type, and service goals over the phone or online form. Upfront Quote & Scheduling You receive a clear, no-obligation estimate and choose a convenient time—emergency or planned. Technician Dispatch Our nearest licensed, insured locksmith is en route and arrives—often within 30 minutes. On-Site Service We confirm the job scope, perform the work using non-destructive methods, then demonstrate the results. Post-Service Follow-Up You receive care tips, warranty info, and a satisfaction check to ensure everything meets your expectations.
- What education and/or training do you have that relates to your work?
Completed a formal apprenticeship under a Master Locksmith in California Earned a California Locksmith License (Bureau of Security and Investigative Services) Ongoing manufacturer certifications for major lock and smart-lock brands Regular safety and skill-up workshops in non-destructive entry techniques and electronic access systems