- What should the customer know about your pricing (e.g., discounts, fees)?
Most calls are between $70 and $200 on average. If I suspect that a job might take more than a few hours, based on the customer's description of the problem, I always try to warn about it. To cover the cost of the call (scheduling, gas, parking), there is a Diagnostics charge of $70. I'll drive to your place, investigate your computer issue(s), and if you decide not to go ahead with the repairs, the Diagnostics is all you owe. I don't charge any fees, including travel fees, unless you are beyond ~15 mile radius of North Hollywood and/or the service must be performed outside of regular business hours.
- What is your typical process for working with a new customer?
I usually contact customers using Thumbtack's chat system first. After obtaining a brief description of the computer problem, if I think I can help, I will I try and contact you via phone. I'll use the phone call to gather more info and give you an idea of the costs. If approved, we find a time that is most convenient for you to schedule an onsite visit.
- What education and/or training do you have that relates to your work?
I've been working as an "IT Guy" since the year 2006. I begun my IT career by working for small computer repair companies first, here in the San Fernando Valley. I then moved on to corporate, and worked as Tech Support Agent in their internal IT department. I then felt that the next logical step was to open my own IT company and use my extensive experience in the field to help my own customers.