Earlene S.
I hired Elegant and Modern for day-of coordination services. The few weeks leading up to the wedding, I had a difficult time getting ahold of anyone. Once I did, they spent so much time trying to sort through "issues" they were afraid might come up, rather than asking questions about needs for the day or allowing me to talk through the day of to make sure details were clear. They would talk over me even as I tried to explain that certain concerns weren't necessary because I had already considered it in my own planning. I ended up feeling that I needed to provide them with a clearly detailed plan for the day of just to be sure they understood what all I needed done because I wasn't ever able to talk through it with them on the phone. Professionalism was slightly lacking as every call I had with them was punctuated by children screaming in the background. I'm sympathetic to working parents, but since I only had a few minutes on the phone to go over the entire wedding, it would have been helpful and more comforting if I knew they were fully invested in our conversation. In the end, however, they proved punctual on the day of and did a decent job coordinating the event and making sure guests and vendors knew where to go as well as making sure the things I needed done got done. There were a few issues (nothing major), however, that could have been eliminated had I been able to spend more time going over the details for the day of. I would have given 4 stars for the coordinating if they had been more professional and helpful in the planning phase and spent more time leading up to the wedding going over the details of what I needed help with on the day of.
