FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
-Solar Power pricing is individual to each system, depending upon size, product, installation site, etc. Our estimates are based on a detailed solar analysis and include estimated payback scenario, energy savings & projected tax credit calculations. - Solar Water Heaters can range from $5,200 to $9,200 (before Incentives) for a residential system. A substantial REBATE - is available for households or businesses with natural gas. We will carry the rebate and reduce your out-of-pocket cost by as much as 45%! 30% Federal tax credit available for all households for eligible systems. (Contact your tax consultant to see how this tax credit can benefit you). - Solar Pool Heating - Significant REBATE available for commercial pool heating systems!
- What is your typical process for working with a new customer?
When meeting a new customer - either in person or on the phone - we provide them with a brief overview of solar and answer any questions they may have at this point. We then ask them for a 12-months billing & consumption history (aka "Green Button Data" or interval data) and provide them with step-by-step instructions on how to download the data from SDG&E. The interval data will not only let us know HOW MUCH energy a household/business uses, but also WHEN! ...which is important due to the TOU (Time-of-Use) component in the SDG&E billing structure. We then work with the home or business owner to design a system that meets their offset requirements or budget or available roof space. During this process we educate the client, answer questions and respond to any concerns. The more the client is comfortable and knowledgeable about the project, the happier he/she will be in the long run!
- What education and/or training do you have that relates to your work?
All of our installers and inside staff attended workshops to fully educated on the newest equipment certifications, installation guidelines and codes. Our NABCEP-certified staff regularly attends workshops offered by the North American Board of Certified Energy Practitioners, equipment manufacturers and industry associations.