FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is upfront and based on the specific home and system needs. We offer free estimates for system replacements, waive diagnostic fees when work is approved, and help customers take advantage of available rebates and incentives, with clear, straightforward pricing.
- What is your typical process for working with a new customer?
We start by listening to the homeowner’s concerns and evaluating the system and home. From there, we explain the options clearly, answer questions, and make recommendations based on comfort, efficiency, and long-term value. No pressure — just honest guidance so customers can decide what’s right for them.
- What education and/or training do you have that relates to your work?
Our team has decades of hands-on HVAC experience, with ongoing training in modern heat pump technology, system design, airflow, and energy efficiency. We stay current with codes, best practices, and utility rebate requirements to ensure quality, compliant installations.