Serenity House Cleaners

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About

Excellent customer service,i am a small business that guarentees my work 100%.My prices are low only because i know how hard it can be paying outrageous prices just for the compition.I do my job with care and thought . i enjoy makeing people come home from work and 😃 Well. I am a mamma bear I love to stay home and cook and clean. I enjoy prep and preparing meals for people. I want to just lighten some of the the un needed stress with hard working families. My hope is to give that family maybe more time to play a game or just reflax and sit around I wanna spread smiles

Overview

Hired 4 times

Background checked

2 employees

19 years in business

Business hours

This pro hasn't listed their business hours.

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Services offered

Property type

Office

Restaurant

Retail

Medical facility

Frequency of services

One time cleaning

Multiple per week

Weekly

Biweekly

Projects and media

Reviews

3.7

3 reviews

5

67%

4

0%

3

0%

2

0%

1

33%

Jackie P.

Dec 28, 2016

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Hired on Thumbtack

Serenity House Cleaners's reply

House Cleaning (One Time)

Julie B.

Mar 13, 2017

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Hired on Thumbtack

I have had weekly house cleaning since January and my house has never been cleaner! They do a very thorough job every time. I'm so glad to have them. You can't go wrong hiring Serenity House Cleaning.

Serenity House Cleaners's reply

Thank you Mrs. Julie I enjoy our weekly visit this is why I love doung what I do.

House Cleaning

Marc F.

Jan 4, 2017

•

Hired on Thumbtack

If you are considering hiring this company, skip this company and look elsewhere. The quality of my move-out cleaning was completely unacceptable. (It ultimately failed the landlord inspection.) Elisabeth Griffith, the owner, IS NOT professional in any way, shape, or form. The fact that the cleaners did not bring the proper cleaning equipment should have been an indication of their inexperience and lack of professional expertise. Additionally, the owner of the company took absolutely no responsibility for the quality of her work and became extremely argumentative when I suggested that the tracks of the shower and windows needed to be cleaned, and the ashes in the fireplace needed to be swept up. The gutters were ultimately cleaned upon my insistence, but as I discovered upon my landlord's inspection - the fireplace was never cleaned... the screen was simply pulled back to hide it. Between the ashes left in the fireplace, crumbs left in the kitchen draws, and the blinds not being dusted, the quality of her work is substandard. P. S.: After my landlord's inspection, I attempted to have the apartment re-cleaned - to no avail. The owner did not return my repeated phone messages. When I finally did speak with her on the phone, she was "very nice" but simply lied to me as to when she would return to finish the job (she never showed up).

Serenity House Cleaners's reply

So in regards to your negative review you failed to also state that I was given a check for 100.00 dollars and when you called me the next day upset and not happy with the 6 hrs i spent cleaning your duplex because you aasumed that i should do carpet deep xlean and the entire home windows blinds shower door and tracks all _window and door tracks)for no more then 100.00 when i at the time of the first walk thru this is a min of 160. you were irrate so i agreed to clean the place for 150. Anyway i am really big on my cutomer service and how can i make the best of a negative situation and be done so my solution was to not cash your payment and cut my losses.There is always going to be someone who is not happy or maybe someone that feels treated unfairly my goal is to build my company up with integrity honesty and gain loyal genuwine customers. I apologize Mr Marc for not doing my job as you expected all i can do is apologize.Thank you have a blessed day.

Move-in or Move-out Cleaning

Credentials

Background Check

Elizabeth Griffith

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
I do and it is mainly for reoccurring homes by sq ft 500-1000 sq ft =$1200.0./1st visit,then $60.wkly, $85.bi wkly 1000-2000sqft=$1300.00/1st, $80wkly/100.bi wkly My initial is only high because i come in and deep clean so afterwards i just maintain the home. Laundry+Meal preps, oven, and refrigerator can be added for extra. 2000-3000sqft=$160.0 and up /1st, $100.wkly/
What is your typical process for working with a new customer?
I like to meet them and have them be comfortable with having me in their home or business. Then answer any questions they may have and in turn ask them questions regarding the job in question.
What education and/or training do you have that relates to your work?
I have a college units in business and public relations. I am a mother of 6 kids which 5 are grown now but those years of maintaining a clean and healthy home was lots of work and time management skills. I am very clean and organized. I have been doing this kind of work 20+ years