One Hour Heating & Air Conditioning Rocklin
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I loved getting the notification of when Humberto was going to arrive. He was on time, quickly isolated the problem, found the part he needed nearby, and installed it quickly and efficiently! He took the time to educate us on what he saw going on with our system and made recommendations. I cant thank him enough for getting our heat turned back on!Jan 18, 2020Review from Google
Duct and Vent Installation or Removal
They ignored my description about the issue and scope of the job and instead want to do a full assessment which requires a $120 upfront fee. Very generic, straight up business and regurgitation the same things you have heard about customer caring etc.Apr 25, 2020Verified
Juston arrived early with all the necessary tools and parts to repair our furnace. He repaired our furnace in less than one hour. Its great to have a warm house again!Also, the communication between customer and company is fantastic. I will recommend One Hour Air Conditioning & Heating to my friends and neighbors.Jan 20, 2020Review from Google
I was extremely pleased with Junior who did the repairs. he was honest and extremely helpful with getting my heater fixed. after some back and forth with the manufacturer and a misunderstanding on my part. he did the leg work to get the answers to get it fixed. this company did a great job even with a angry at the time customer. excellent serviceJan 16, 2020Review from GoogleOne Hour Heating & Air Conditioning Rocklin's reply
Hi Nick, Thank you for leaving a review in regards to your recent experience with our team. We believe there may have been some confusion on our end and would welcome the opportunity to speak with you. At your convenience, please give me a call at 916-435-5062. Sincerely, Sonya F. General Manager
Humberto is an excellent technician, and all around good guy. He has provided excellent maintenance service on our system for several years, and is always courteous, on time, and professional. We trust his judgement and his advice. Will call 1-Hr any time we need heating or AC work.Jan 22, 2020Review from Google
License Type: C20 - WARM-AIR HEATING, VENTILATING AND AIR-CONDITIONING (CA)
- What should the customer know about your pricing (e.g., discounts, fees)?By choosing One Hour Air Conditioning or Heating, you can feel confident in knowing our trained technicians will walk through the straight-forward pricing guide with you in order to determine what best fits your needs. Curious about current offers?
- What is your typical process for working with a new customer?When working with new customers, we believe in taking the time to fully understand the customer’s current system, any problems or issues, as well as walking the customer through our recommendations. Take comfort in knowing, you can book an appointment during a timeframe that best fits your busy schedule.
- What education and/or training do you have that relates to your work?At One Hour Heating & Air Conditioning, our high-quality work and customer experiences are known throughout the country because of our experienced and knowledgeable technicians. Our technicians are friendly, clean, polite, and experienced, and they use state-of-the-art tools and techniques every time. Franchised and company-owned locations maintain a drug-free workplace and formal drug testing procedures for employees, subject to applicable laws. Our technicians are professional, honest, and courteous for your peace of mind. Our technicians have the following qualities in all of our One Hour locations: Skilled Professionals: Our employees are trained and experienced at their trade, take continuing education courses, and regularly attend seminars. Friendly & Courteous: Our technician will treat you and your home with respect and consideration. Drug Tested: Our employees go through an extensive background check before being hired and go through random drug tests, where permitted by law, throughout their tenure. Our technicians are the best in the business, having gone through rigorous training in order to be able to identify and repair any issues with your HVAC system.