FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Diagnostic fee is $75, and if you approve the repair, it goes toward the labor. I focus on fair and honest pricing with no pressure. Emergency service fees may apply outside normal business hours, and all pricing is explained before work starts.
- What is your typical process for working with a new customer?
1. Quick initial questions 2. On-site diagnostic 3. Clear explanation and options 4. Upfront pricing 5. Repair and testing
- What education and/or training do you have that relates to your work?
Certified HVAC technician with 8+ years of hands-on experience, 350+ hours of practical training, and Universal EPA 608 certification. Focused on honest diagnostics, repair, and maintenance.