FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At 4 Points A/C and Heating, we believe in transparent, honest pricing with no hidden fees. We offer upfront estimates before any work begins, and our pricing reflects quality service and dependable solutions tailored to your home’s needs. Customers can take advantage of special offers and coupons, including seasonal discounts on repairs, maintenance, and system tune-ups, as well as financing options to make larger projects more affordable.
- What is your typical process for working with a new customer?
1. Schedule a convenient appointment to assess the system in person. 2. Perform a thorough inspection of your HVAC equipment. 3. Explain findings clearly and discuss options for repair, maintenance, or replacement. 4. Provide a written estimate and help you choose the best solution for comfort, efficiency, and budget. 5. Once approved, our certified technicians complete the work professionally and follow up to ensure satisfaction.
- What education and/or training do you have that relates to your work?
Our technicians are highly trained and certified professionals, including EPA and NATE certifications, which demonstrate competence in HVAC safety, installation, service, and maintenance practices. Our team stays current with industry standards and uses the latest tools and technology to ensure high-quality work.