- What should the customer know about your pricing (e.g., discounts, fees)?
I usually have a written agreement in place before we start the lessons so that both parties are clear what to expect. My price structure is based on packages that start at 10 lessons, 20 lessons and beyond if the student wants to study longer. The more courses purchased the price goes down.
- What is your typical process for working with a new customer?
Typically I do an intake and find out what the customer's needs are– what they most want to learn. I will have them do a drawing for me, usually in pencil of a human face or something they have interest in, for approximately an hour so I can find out where they currently stand with their drawing skill set. This step is really important as it helps me target and focus a curriculum that is best suited for the individual.
- What education and/or training do you have that relates to your work?
I received my Bachelors degree in Illustration from San Jose State University. I have worked in animation and games since 1993 as an animator, director, storyboard artist and concept artist. I have taught and lectured on drawing, figure drawing, portraiture and concept art both here in the States and abroad in China.