FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We use flat-rate pricing, so you approve the price before any work begins and we never bill by the hour. There is a $195 dispatch fee that covers a full on-site diagnosis, and it is waived when you approve a repair the same day. On-site estimates are free. All of our labor carries a 1-year warranty. If it is not right, we will make it right.
- What is your typical process for working with a new customer?
I get your details and set up your profile so we have your history on file. Then a technician comes out to look at what is going on and take care of it.
- What education and/or training do you have that relates to your work?
All of my training on tank and tankless water heaters has come through the manufacturers themselves, including Noritz, Navien and Bradford White. I have completed whole-home filtration training through Halo Water Systems and PEX training through Uponor, plus ongoing training through local suppliers. My background covers residential and commercial plumbing applications.