Plumbing & Air Star Heating
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This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:
Maintain 6 feet of distance from customers
Wear masks during the job
Wear gloves during the job
Disinfect surfaces touched during the job
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There is customer service. And then there is CUSTOMER SERVICE!!! It is a hot, hot summer. And my AC decided to stop working on a Sunday!!!! Not only did they respond super quick, they got someone to come out within the hour! Vance was amazing, knowledgeable and fixed it right away! I'm not kidding this saved my birthday weekend!!! I won't use another plumbing service.Jun 4, 2020
Guys came to my home in Sunday and repaired an outdoor faucet that I destroyed by turning it on during the winter time. The work was fast and the service was great. I appreciate it guys, will use in the future.Jun 4, 2020
I've pretty much started using them for any high level plumbing needs that my handyman cannot do. They're really professional and prompt. Price is sometimes higher than I'd like but for peace of mind that they'll be there when they say and do a good job, it's worth it I guess. Also they are upfront and have a good manners which is important.Jun 4, 2020
They came out to diagnose my AC and was quick, knowledgable, and didn't try to pressure me into purchasing any unnecessary services or products. Whenever I have AC issues in the future, or when I upgrade my unit, I'll be sure to call Plumbing & Air Star Heating first. Thanks guys!Jun 4, 2020
They came out, on a Sunday, within a few hours of calling and had the problem fixed the same night. They gave us great customer service, did great work and was very professional. We will definitely use them again.Jun 3, 2020
License Type: C36 – Plumbing Contractor (CA)
License Type: C20 - WARM-AIR HEATING, VENTILATING AND AIR-CONDITIONING (CA)
- What should the customer know about your pricing (e.g., discounts, fees)?Our diagnostic fee for AC/Heater repair is $89. However we apply that to the repair/service price. And we also offer free estimation visits for new central AC/Heating installations.
- What is your typical process for working with a new customer?You can always call our office, or leave us your name and a call-back number after business hours. We schedule an appointment (same day mostly) and send our technicians to your place to do the job. Simple as that!
- What education and/or training do you have that relates to your work?We a licensed, bonded and insured company. All our technicians and plumbers are experienced professionals, properly certified and following the regulations, codes and safety guidelines.