Trio Heating & Air

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Introduction: Trio Heating & Air, formerly known as PacificAirUSA. Our mission is simple: to provide the best Heating & Air Conditioning services with a focus on customer satisfaction, employee happiness, and environmental responsibility.

Overview

Hired 601 times

Serves San Jose, CA

Background checked

License verified

89 employees

3 years in business

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, PayPal, Samsung Pay, Square cash app, Stripe, Venmo, and Zelle.

Unfortunately, you can't redeem Thumbtack discounts or pay this pro with referral credits.

Social media

Facebook, Instagram, Twitter

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2021

2022

Featured Projects

486 photos

Commercial Duct System Installation
Duct and Vent Installation or Removal

Specialties

Type of heating system

,

Reviews

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Great 4.8

274 reviews

5

91%

4

4%

3

2%

2

1%

1

2%

Read reviews that mention:

Josh A.

4 weeks ago

·

Hired on Thumbtack

They had to fix my furnace thermostat and ended up having to install a whole new C wire connection. Not easy work but they definitely made me feel good about the value of work vs. cost. Junior (the tech who did the work) is the guy you want to show up. He doesn’t mess around and makes sure you get exactly what you want. The work he did made me feel good about spending money with this company.

Details: Routine maintenance • Routine maintenance • Closet • Ground floor • House

Trio Heating & Air's reply

Dear Josh, Thank you for sharing your kind words with us. It means the world to us and to our entire team!

Central Air Conditioning Repair or Maintenance

Barak B.

Feb 19, 2023

·

Hired on Thumbtack

Initially, someone in the office had set up an appointment for me for a service they don't do. The technician took one look at the appliance and said "we don't service those, but let me try free of charge." He was terrific, professional, courteous - and gave it a shot. I gave the company a "2-star" rating because of the clerical error of booking the apptmt in the first place, and was wowed by the care they took in following up with me afterwards. The technician followed up, the customer service manager followed up - even on a Saturday of a holiday weekend! They really showed that they care, not just about the customers who had a positive experience, but also for the customers who had a poor experience. I am not easily impressed, but they certainly won me over - I'll happily use them again should the need arise for aircon or heating appliances.

Details: Furnace • Single-level building • House

Trio Heating & Air's reply

Dear Barak, Thank you for your amazing review. We appreciate your patience and our technician will be more than thrilled to see how happy you were with his customer service.

Heating System Repair or Maintenance

Man-Kit L.

Oct 28, 2023

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Hired on Thumbtack

Andres was good. Apologized for schedule confusion. Fixed the problem. Service call fee was waived since he was hired for repair.

Details: Furnace • No heat • Basement • Two-story building • House

Trio Heating & Air's reply

Hi Man-Kit, Thank you for sharing this feedback. We appreciate your business and look forward to working with you again in the future. We are always here to help with HVAC Service Best Regards,

Heating System Repair or Maintenance

Landry W.

Sep 3, 2022

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Hired on Thumbtack

Brett from Pacific Air kept us informed, arrived within 30 minutes of the planned window, diagnosed the problem quickly, and had the replacement pump in his truck. The repair was completed in that one visit and our air conditioning is working great. Terrific service!

Details: Repair • Outside • House

Trio Heating & Air's reply

Hi Landry, Thank you for sharing this feedback with us! We appreciate your business, and we look forward to working with you again in the future. Please feel free to reach out anytime!

Central Air Conditioning Repair or Maintenance

Ron J.

Mar 8, 2023

·

Hired on Thumbtack

Turns out my furnace problem was a bit tricky to solve, but Firooz was able to figure it out, provide a temporary solution, and quickly come back for the full fi. Thx

Details: Furnace • System keeps cycling • Closet • Two-story building • House

Trio Heating & Air's reply

Hi Ron, Thank you for sharing this feedback. We appreciate your business and look forward to working with you again in the future. We are always here to help with any HVAC services. Best Regards, Pacific Air USA

Heating System Repair or Maintenance

Credentials

License

License Type: C20 – Warm-Air Heating, Ventilating And Air-Conditioning Contractor (CA)

License verified on 10/7/2023

License

License Type: B - General Building Contractor (CA)

License verified on 10/7/2023

Background Check

David Katz

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We take pride at our Set-In-Stone prices. All prices given are final. No "Surprise Fees"
What is your typical process for working with a new customer?
We appreciate your business and will go above and beyond to make sure you are satisfied. Our service is build on returning clientele and for that we do our best to give top quality service for a competitive price.
What education and/or training do you have that relates to your work?
All of our technicians are highly trained and skilled.

Trio Heating & Air

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