If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
We believe in exceptional customer service and results, and are proud of the San Francisco-native company built with family spirit. We want to be your plumbing and HVAC team!
We have our own in-house training center to make sure our plumbers are the best they can be and are on top of current trends and materials.
We charge clients by the hour instead of some huge “off the cuff” job price that pays the plumber a big commission instead of paying for the actual time and materials your job requires.
No job is complete until our clients are satisfied. We believe that if take care of clients to complete satisfaction they will reward you with a lifelong relationship.
We care and our team cares. It is our culture to make sure our team members are engaged in work and enjoy working for us, when they are happy they work harder to make sure clients are happy.
Overview
Hired 45 times
Serves San Lorenzo, CA
Background checked
License verified
50 employees
32 years in business
Business hours
Sun12:00 am - 11:59 pmMon12:00 am - 11:59 pm
Payment methods
This pro accepts payments via Check and Credit card.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2025
2024
Credentials
License verified
C36 – Plumbing Contractor
License state: CA
Background checked
Passed by Lorenzo Bustillos on Mar 7, 2024.
Services offered
Work needed
System type
Split system
Packaged system
Other
Building height
Single-level
Two-story
Three-story
High-rise
Projects and media
Projects and media
Reviews
Customers rated this pro highly for work quality, professionalism, and punctuality.
Great 4.7
52 reviews
5
90%
4
2%
3
0%
2
2%
1
6%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Leela G.
May 10, 2025
•
Hired on Thumbtack
I hired R & L Plumbing to fix my water heater. It turned out that it had to be replaced because it was leaking (it was pretty old). They were on-time, friendly, professional and accomplished the job quickly. I would highly recommend them. Thanks to the team!
Details: Repair • Part malfunctioning • Gas tank • Basement • House
Water Heater Repair or Maintenance
dawn W.
Dec 28, 2023
•
From Google
The silver bullet on my radiator was leaking as well as the on off knob.The repair gentleman came and assessed the situation, ordered the parts I needed and came back and made a great repair. No leaks! Glad to have my apartment warm again!
R & L Plumbing's reply
We are glad your apartment is warm again!! Thanks for the review!
Kim L.
Jul 29, 2024
•
Hired on Thumbtack
The plumbers were knowledgeable, very hardworking and the company responded immediately. They knew exactly what we needed and were efficient!
Details: No, repair is not urgent • No, the building is not currently flooded • Drain issues • Washing machine • Condo or apartment
Plumbing Pipe Repair
Venkateswara C.
Jun 30, 2026
•
Hired on Thumbtack
This guy took all details and did not even give me the quote. Time waster.
Details: 1 shower or bathtub • Bathtub • Reglazing or refinishing • Condo/Apartment
Shower and Bathtub Repair
Marci Z.
Jan 18, 2024
•
From Google
Professional, quick and reliable. Cody and his team were quick to find our leak, replaced our pipes and got our water going! So thankful for them coming and rescuing us in this awful weather! Much appreciated.
R & L Plumbing's reply
Thank you Marci! We are always ready to support our clients!
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We spare our customers from upsells and pressure because we do not pay commissions to our technicians on what they sell. They are paid hourly and have no special incentive to sell you products. We are different from most that way – which is a benefit to you!
What is your typical process for working with a new customer?
Our customers call and book an appointment. We give free estimates on select items such as water heaters. We can handle any plumbing problem small or complicated. We charge $225.00 per hour with a 1-hour minimum. For perspective, a typical toilet clog can generally be cleared within an hour. If there are deeper plumbing problems we will let you know before commencing work. We are trusted by property management companies throughout San Francisco – and take care of thousands of managed properties. We bring a high standard of care to our direct residential customers, and our owner is hands on.
What education and/or training do you have that relates to your work?
We have a team of 50+ and train weekly, We two offices - one in SF and one in the East Bay. Our owner Larry Bustillos has 40 years of experience (follow his adventures and connect with him on ********, ********, *******, *********, and *******.)
