If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
We believe in exceptional customer service and results, and are proud of the San Francisco-native company built with family spirit. We want to be your plumbing and HVAC team!
We have our own in-house training center to make sure our plumbers are the best they can be and are on top of current trends and materials.
We charge clients by the hour instead of some huge “off the cuff” job price that pays the plumber a big commission instead of paying for the actual time and materials your job requires.
No job is complete until our clients are satisfied. We believe that if take care of clients to complete satisfaction they will reward you with a lifelong relationship.
We care and our team cares. It is our culture to make sure our team members are engaged in work and enjoy working for us, when they are happy they work harder to make sure clients are happy.
Overview
Hired 45 times
Serves San Lorenzo, CA
Background checked
License verified
50 employees
32 years in business
Business hours
Sun12:00 am - 11:59 pmMon12:00 am - 11:59 pm
Payment methods
This pro accepts payments via Check and Credit card.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2025
2024
Credentials
License verified
C36 – Plumbing Contractor
License state: CA
Background checked
Passed by Lorenzo Bustillos on Mar 7, 2024.
Services offered
Shower or bathtub problem
Shower or bathtub type
Showers
Bathtubs
Combination shower and bathtubs
Property type
House
Condo/Apartment
Townhouse
Business
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, work quality, and punctuality.
Great 4.7
52 reviews
5
90%
4
2%
3
0%
2
2%
1
6%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Leela G.
May 10, 2025
•
Hired on Thumbtack
I hired R & L Plumbing to fix my water heater. It turned out that it had to be replaced because it was leaking (it was pretty old). They were on-time, friendly, professional and accomplished the job quickly. I would highly recommend them. Thanks to the team!
Details: Repair • Part malfunctioning • Gas tank • Basement • House
Water Heater Repair or Maintenance
Peter O.
Nov 15, 2023
•
From Google
They were great. Got me on the schedule very fast. Showed up on time- no waiting around. Dave, the technician, solved the problem with the low water flow with the shower. Fast work. Thank you!!
R & L Plumbing's reply
Thank you so much Peter thank you for spending the time to write this beautiful review. Thanks again it means a lot.
Yuki R.
Jan 14, 2024
•
From Google
We called R&L Plumbing around 9pm after waiting for a different company to send a plumber for 5 hours (they kept telling us they were on it and would send someone "soon"). We were dealing with water pouring out of a pipe every time our neighbors did laundry and needed someone to come on the day.The person who answered the phone at R&L (I think her name was Cynthia) was very helpful and a clear communicator. She kept me posted as she contacted the owner, Larry, and located a plumber who can come within the hour. The plumber who came (Michael) was also a great communicator, and he asked questions to understand the problem we were dealing with, arrived earlier than originally scheduled, and fixed the issue within 30 minutes. He even followed up after he left to make sure the issue was truly fixed and gave us tips on how to ensure the laundry space isn't damaged following the water leak. Going forward, R&L will be the first plumbers we call!
R & L Plumbing's reply
Thanks for the review Yuki!!
Marci Z.
Jan 18, 2024
•
From Google
Professional, quick and reliable. Cody and his team were quick to find our leak, replaced our pipes and got our water going! So thankful for them coming and rescuing us in this awful weather! Much appreciated.
R & L Plumbing's reply
Thank you Marci! We are always ready to support our clients!
Yuka B.
Feb 28, 2024
•
From Google
Great communication and follow up.I got home from overseas. Even 30min before the expected appointment time, the plumber came in. He showed me what caused the leak, what he replaced with, and such. What a comforting experience
R & L Plumbing's reply
Thank you Yuka! We are glad we could help you and got your issue solved!
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We spare our customers from upsells and pressure because we do not pay commissions to our technicians on what they sell. They are paid hourly and have no special incentive to sell you products. We are different from most that way – which is a benefit to you!
What is your typical process for working with a new customer?
Our customers call and book an appointment. We give free estimates on select items such as water heaters. We can handle any plumbing problem small or complicated. We charge $225.00 per hour with a 1-hour minimum. For perspective, a typical toilet clog can generally be cleared within an hour. If there are deeper plumbing problems we will let you know before commencing work. We are trusted by property management companies throughout San Francisco – and take care of thousands of managed properties. We bring a high standard of care to our direct residential customers, and our owner is hands on.
What education and/or training do you have that relates to your work?
We have a team of 50+ and train weekly, We two offices - one in SF and one in the East Bay. Our owner Larry Bustillos has 40 years of experience (follow his adventures and connect with him on ********, ********, *******, *********, and *******.)
