FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Terra Buildr follows a project-based pricing model, which means that the cost of the service will be determined based on the scope, complexity, and requirements of each individual project. This allows for more flexibility and tailored pricing to meet the specific needs of the customer.
- What is your typical process for working with a new customer?
Initial Contact: The process often begins with the customer reaching out to the business, either through a website inquiry, phone call, email, or other communication channels. This initial contact is an opportunity for the customer to express their interest, discuss their needs, and ask any preliminary questions. Discovery and Needs Assessment: Once contact is established, Terra Buildr will engage in a discovery phase. This involves gathering more information about the customer's requirements, goals, and desired outcomes. Through discussions, meetings, or questionnaires, the business aims to understand the customer's specific needs and challenges. Proposal or Quote: Based on the information gathered during the discovery phase, Terra Buildr will typically provide the customer with a detailed proposal or quote. This document outlines the recommended solution, scope of work, timeline, pricing, and any terms and conditions associated with the project. The proposal serves as a basis for further discussion and negotiation. Clarification and Agreement: The customer reviews the proposal and may seek clarification or request adjustments. It's important for both parties to ensure a clear understanding of the project scope, deliverables, timelines, and pricing. Once all concerns and questions are addressed, the customer and the business can reach an agreement on the project details. Contract and Terms: Depending on the nature of the project, a formal contract may be drafted. This contract outlines the agreed-upon terms, including pricing, payment schedule, intellectual property rights, confidentiality, and any specific provisions relevant to the project. Both parties review and sign the contract to solidify the agreement. Project Execution: With the agreement in place, Terra Buildr begins executing the project according to the agreed-upon timeline and milestones. Throughout this phase, there will be regular communication and updates between the business and the customer to ensure progress is on track and any adjustments or refinements can be made as needed. Delivery and Acceptance: Once the project is completed, Terra Buildr delivers the final product, service, or solution to the customer. The customer has the opportunity to review the deliverables and provide feedback or request any necessary revisions. Upon the customer's acceptance of the final deliverables, the project is considered complete. Post-Project Support: Terra Buildr offer post-project support. This can include addressing any issues or questions that arise after project completion, providing additional training or documentation, or offering ongoing support and updates.