FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Honest, flat-rate pricing. We quote a set price for your job before we start, never by the hour. Our service call minimum is $200, which covers the trip and smaller repairs. We carry $2,000,000 in liability insurance and back our work with a 1-year workmanship warranty. Free to cancel or reschedule with 24 hours' notice. Later cancellations are $75, and if no one is there to let us in within 15 minutes of our arrival window, a $100 trip fee applies.
- What is your typical process for working with a new customer?
My typical process is fast response times using clear communication about job requirements and scheduling. This is followed up with reliable follow through to get your job done quickly and efficiently with your complete satisfaction as my top priority.
- What education and/or training do you have that relates to your work?
2 year residential electrical wiring courses at Frederick Community College Vocational program in Maryland. Apprentice with my local electrical union for 2 years. Gunneau's Home Services was founded in 1993. I have over 30 years of real time contracting work experience with residential and commercial owners, contractors and subcontractors servicing electrical, plumbing, hvac, flooring, doors, windows, trim, appliances and most other home repairs and maintenance.