FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Ongaro & Sons provides flat rate pricing. We charge by the job, not by the hour, which means no hidden fees or surprises. Plus, our work is always 100% satisfaction guaranteed, giving you peace of mind that the work will be done right.
- What is your typical process for working with a new customer?
We start by listening to your needs and assessing your home. From there, we provide clear recommendations, upfront pricing, and professional service every step of the way.
- What education and/or training do you have that relates to your work?
Our employees benefit from our commitment to their ongoing education and development, including nationally recognized certifications such as NATE and PHCC. We are extremely careful to protect your property during all phases of work. We strictly follow codes, manufacturer recommendations and nationally recognized industry standards. We also provide parts and labor warranties that go beyond manufacturer and industry standards.