Straight Shooter Heating And Cooling

Top Pro

Licensed

Free service call

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A/C services needed

Responds in about 1 min

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About

Straight Shooter Heating and Cooling is an air conditioning and heating company serving all of San Diego County. We serve the community with high-quality air conditioning repair, installation, and maintenance. When winter comes around, we also provide furnace and heat pump repair, installation, and maintenance. We also help you breathe easy with indoor air quality products and services and air duct repair and replacement. When you need HVAC service now, remember that Straight Shooter has Straight Comfort Done Right.

Overview

Current Top Pro

Hired 501 times

5 similar jobs done near you

Background checked

License verified

45 employees

3 years in business

Business hours

SunClosedMon12:00 am - 11:59 pm

Payment methods

This pro accepts payments via Cash, Check, Credit card, Venmo, and Zelle.

Social media

Instagram, Twitter

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2025

2024

Credentials

License verified

C20 – Warm-Air Heating, Ventilating And Air-Conditioning Contractor

License state: CA

Background checked

Passed by Scott Bergen on Nov 21, 2023.

Services offered

A/C services needed

Property type

House

Condo/Apartment

Townhouse

Business

Projects and media

Reviews

Customers rated this pro highly for professionalism, work quality, and responsiveness.

Excellent 4.9

178 reviews

5

96%

4

2%

3

0%

2

0%

1

2%

This pro's rating is a combination of reviews posted by customers both on and off of Thumbtack. Thumbtack cannot verify external reviews.

Read reviews that mention:

Rob J.

1 month ago

•

Hired on Thumbtack

A Great first impression and very well-run business! I had originally found they great folks on Thumbtack; after reading about the very positive reviews they have on Thumb Tack, I decided to give them a try as I was looking for a very affordable solution to my previous HVAC Installer and Maintenance service company. Straight Shooter was very accommodating with scheduling availability. I booked an appt and received a few text messages for confirmation of service date an a reminder 24 prior to the appt date. (Love it when Communication works) Aaron called about 30 minutes in advance to make sure I was home and advised that he would be arriving in about 15-20 Which was right in line with the 11:00-12:00 appt time. I was more than impressed with Aaron's professionalism and knowledge, he asked me a few questions and then he dove right into the service and inspection he made some very helpful mentions about some option items that could be added to my system after I explained that my wife sufferer from allergies and keeping the air quality in our home was important. Aaron explained how each alternative item could enhance the air quality Absolutely ("ZERO" Pressure to do anything beyond the scope of what was discussed for this service visit. I truly appreciated that as I think most people would. We all know the SHYSTERS in this industry and these folks are not part of that mentality. These folks are more about capturing a customer and maintaining a long-term positive relationship with the people they serve. Straight Shooter is all in their name because that was the experience I received and I'm sure you will as well. "It's how they run their business" Props to Aaron! Great job sir, I very much appreciated the time and service you provided you're truly a solid professional backed by honesty and integrity! Many Blessings and prosperity to you and Straight Shooter going forward.

Details: Routine maintenance • Routine maintenance • Outside • Outside • House • Owner

Straight Shooter Heating And Cooling's reply

Rob, thank you for taking the time to leave such a detailed review. We're glad you gave Straight Shooter Heating & Cooling a chance and that Aaron provided the kind of service, communication, and professionalism we strive for every day. We believe homeowners deserve honest recommendations without pressure, and we're happy to hear that came through during your visit. It's especially rewarding to know Aaron was able to address your concerns about indoor air quality and explain options that could help your family, while keeping the focus on what was best for your needs. Your comments about integrity, communication, and building long-term relationships mean a lot to our entire team. Thank you again for your trust, support, and kind words. We look forward to being your HVAC team for years to come!

Central Air Conditioning Repair or Maintenance

Satya B.

Mar 30, 2026

•

Hired on Thumbtack

Technician was knowledgeable, punctual, and very professional throughout the service. He clearly explained the issue with my A/C and provided helpful recommendations for maintaining it going forward.

Details: Repair • Unit won't turn on or off • The power is on, but the fan won't run • Outside • Roof • Condo or apartment

Straight Shooter Heating And Cooling's reply

Thank you so much for your kind review, Satya! We’re glad to hear that our technician provided knowledgeable, punctual, and professional service. Clear communication and helpful guidance are very important to us, so we’re happy you had a great experience. We appreciate your trust in our team and look forward to assisting you again in the future! -The Straight Shooter Team

Central Air Conditioning Repair or Maintenance

Jackie S.

Sep 19, 2025

•

Hired on Thumbtack

Details: Repair • The power is on, but the fan won't run • Closet • Outside • Townhouse

Straight Shooter Heating And Cooling's reply

Central Air Conditioning Repair or Maintenance

Hillary G.

Sep 26, 2025

•

Hired on Thumbtack

My AC unit went out during one of San Diego's hottest weeks and we were definitely feeling it at the house. I tinkered around with it and tried my best to troubleshoot, but to no avail. I got in touch with Straight Shooter and they sent a tech (Nick) out the next day to assess the problem. He initially diagnosed that the issue was a faulty thermostat as there was no power going from the controller to the unit. He installed a new Ecobee smart thermostat for me (which I love and completely recommend). After that, the unit started right back up. And you would think the story ends, there, but no, there was another issue yet to be discovered. Nick noticed that the air above the fan on the unit was really just ambient temperature, when it should be warmer than the air around it. He checked the coolant pressure on the unit and discovered it was completely empty. He then started taking off the cooling line housing that runs up the side of the house and into the attic and saw that the coolant was leaking out. I had just had the roof on the house redone earlier in the week and the AC went out while the roofers were working on it. Nick climbed up into the attic and discovered that the roofers had accidentally shot a nail through my cooling line, causing the AC to shut down. He took pictures, documented everything, and talked me through all the troubleshooting steps he had taken so I knew what was going on and how to explain it. He then encouraged me to reach out to the roofing company to see if it was something they would be willing to fix. I did just that and the roofing company sent their HVAC tech the next day to correct the problem. Nick was thorough, he was professional, and his attention to detail and documentation of his findings helped me explain the issue to the roofing company who fixed the problem at not extra charge to me. Nick was awesome and so is Straight Shooter. Fantastic customer service and expertise in their field. I will absolutely reach out to them in the future for any HVAC repairs or maintenance that I require.

Details: Repair • Only warm air is blowing from the vents • Unit won't turn on or off • The power is on, but the fan won't run • Outside • Ground floor • House

Straight Shooter Heating And Cooling's reply

Central Air Conditioning Repair or Maintenance

Blair G.

Aug 22, 2025

•

Hired on Thumbtack

I woke up after working nightshift to the air conditioner not working and blowing warm air out of the vents. It was one of the hottest days and got up to 85 degrees in the house. The team was extremely responsive and worked great together. Special shout out to Emily and Ken who were on it to respond quickly. They even got me a same day appointment. Thank you so much! The technician Nick was very knowledgeable, efficient and kind. He was honest and knew exactly what needed to be fixed. He repaired our unit in under 30mins and we had cool air within the hour! Thank you to this amazing team!!!

Details: Repair • Only warm air is blowing from the vents • Attic • Outside • House

Straight Shooter Heating And Cooling's reply

Blair, thank you so much for taking the time to share your experience! We really appreciate your 5-star review. We understand how stressful it can be to come home after a night shift to find your AC not working, especially on one of the hottest days. Getting your home comfortable again quickly was our top priority, and we're so glad we could provide same-day service when you needed it most. Your kind words about our team mean the world to us. Emily and I are thrilled we could respond promptly to your needs, and Nick will be delighted to hear your feedback about his work. We pride ourselves on having knowledgeable technicians who can diagnose and fix issues efficiently - getting your AC running in under 30 minutes is exactly the kind of service we strive to deliver. Thank you again for choosing us and for recognizing our team's efforts. It's customers like you who make our work so rewarding. Please don't hesitate to reach out if you ever need HVAC service in the future! Best regards, Ken and the Straight Shooter Team

Central Air Conditioning Repair or Maintenance

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We are about relationships and service. Every visit starts by listening to our clients and trying to understand their issues and needs. Based on those conversations we provide straight-forward, custom tailored options to fit your needs, desires, budget ,and timeline. There’s no pressure to buy, you decide what is right for you. We’re there to help and provide solutions that make your life a little bit more comfortable.
What is your typical process for working with a new customer?
Appointment: We schedule a visit that works best for the client. We want to provide the proper time to perform a thorough diagnostic/inspection/estimate. Ice Breaker: Upon arrival the technician introduces himself (and our team, if applicable). We spend a few minutes to get to know the client. During that time we ask questions to understand the issue, symptoms, and details of the situation. Inspection: Once the technician understands the client’s issue, they perform a thorough and comprehensive inspection to find the cause of the issue. In the case of an estimate, they evaluate the entire living space and the habits of the client. Debrief: After diagnosing the issue the technician sits down with the client to share his findings. They walk the client through the issue and the symptoms. For estimates, the tech will design several systems that meet the client’s needs and explain each one. This is also the time when they will field all questions. Options: This is the time when the client chooses an option that works for them.
What education and/or training do you have that relates to your work?
Almost 30 years of hands on diagnostic, repair and installation of HVAC systems, both commercial and residential. This includes working knowledge of many different equipment types and brands. California HVAC License: Pass the exams and certification process for the State of California. EPA License: Certification to properly handle refrigerants. Ongoing training through dealer and manufacturer classes. This provides training on the latest equipment and technology.

Straight Shooter Heating And Cooling

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