FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We are about relationships and service. Every visit starts by listening to our clients and trying to understand their issues and needs. Based on those conversations we provide straight-forward, custom tailored options to fit your needs, desires, budget ,and timeline. There’s no pressure to buy, you decide what is right for you. We’re there to help and provide solutions that make your life a little bit more comfortable.
- What is your typical process for working with a new customer?
Appointment: We schedule a visit that works best for the client. We want to provide the proper time to perform a thorough diagnostic/inspection/estimate. Ice Breaker: Upon arrival the technician introduces himself (and our team, if applicable). We spend a few minutes to get to know the client. During that time we ask questions to understand the issue, symptoms, and details of the situation. Inspection: Once the technician understands the client’s issue, they perform a thorough and comprehensive inspection to find the cause of the issue. In the case of an estimate, they evaluate the entire living space and the habits of the client. Debrief: After diagnosing the issue the technician sits down with the client to share his findings. They walk the client through the issue and the symptoms. For estimates, the tech will design several systems that meet the client’s needs and explain each one. This is also the time when they will field all questions. Options: This is the time when the client chooses an option that works for them.
- What education and/or training do you have that relates to your work?
Almost 30 years of hands on diagnostic, repair and installation of HVAC systems, both commercial and residential. This includes working knowledge of many different equipment types and brands. California HVAC License: Pass the exams and certification process for the State of California. EPA License: Certification to properly handle refrigerants. Ongoing training through dealer and manufacturer classes. This provides training on the latest equipment and technology.