If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
Expert Tech Help for Your Home — $100/Hour
We’re Roach Family Tech Solutions, a husband-and-wife team with 15+ years of experience and Google IT certification. We specialize in:
• Smart home installation & setup (Nest, Ring, Alexa, Google Home, Philips Hue, Lutron)
• Home theater
• Wi-Fi & network troubleshooting
• Computer repair & technology lessons
Our flat rate is $100 for the first hour (then billed in 15-minute increments). We’re family-owned and treat every client like part of our own family — delivering reliable, stress-free service you can count on.can count on. From smart home installations to home theater setups, we take the time to ensure every detail is done right the first time.
Overview
Current Top Pro
Hired 19 times
Serves Sherman Oaks, CA
Background checked
2 employees
1 year in business
Business hours
Sun9:00 am - 7:00 pmMon9:00 am - 7:00 pm
Payment methods
This pro accepts payments via Apple Pay, Cash, Credit card, Google Pay, Samsung Pay, Square cash app, Venmo, and Zelle.
Customers rated this pro highly for work quality, professionalism, and value.
Exceptional 5.0
18 reviews
5
100%
4
0%
3
0%
2
0%
1
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Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
DIANA S.
May 9, 2026
•
Hired on Thumbtack
Ynfortunately Eric was super in finding my ‘no internet problem within minutes super nice, the issue was A T T fiber cable not working he took care by contactaxting them immediatelyxand arranged for service the next day. However theycwerexto repair between noin and 4 pm. Saturday, today. Emsiled theycwerexbacked up would come. 4:30-5 today. Have not seen or heard from them again. Still no internet. Very poor service. Spectrum looking better all the time .
Details: Personal (Home) • Network setup and installation • Computer • My home, venue, etc.
Roach Family Tech Solutions's reply
Happy to be of service!
Network Support Services
Susan t.
Sep 14, 2026
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Hired on Thumbtack
My computer went rogue and needed help to be able to sort and store important docs. Eric was punctual, outgoing, patient with explanations and performed the work that I needed. I would recommend him and will use his services in future.
Details: Personal (Home) • Technology support • Computer • My home, venue, etc.
Network Support Services
Phil B.
Nov 4, 2025
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Hired on Thumbtack
Erik from Roach Family solutions was efficient and effective, delivering on his promise to provide an internet network system we could control. We're satisfied and grateful!
Details: Personal (Home) • Network administration • Router • My home, venue, etc.
Roach Family Tech Solutions's reply
So glad you are pleased with your new Wi-Fi network set up. Please let us know if there’s anything we can do to help in the future.
Network Support Services
Rachel B.
Oct 10, 2025
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Hired on Thumbtack
Erik arrived right on time. He installed a new computer for me, and he was knowledgeable and professional. He was personable and a pleasure to work with. I have told my friends and will certainly be working with him again!
Details: Personal (Home) • Network setup and installation • Computer • My home, venue, etc.
Roach Family Tech Solutions's reply
So happy you are pleased with your new computer set up. I look forward working with you again if there’s anything further you need in the future.
Network Support Services
Greg G.
Sep 9, 2025
•
From Google
Erik came by and got my home router and Wi-Fi all set up. It was a super easy process and everything's working great now. Definitely 100% recommend!
Roach Family Tech Solutions's reply
Hi Greg. Happy to hear you are pleased with the setup, we truly enjoyed working with you. Thank you so much for taking the time to leave a review.
Credentials
Background Check
Erik Roach
FAQs
What education and/or training do you have that relates to your work?
I have a Google IT Support Certificate and over 15 years of experience working with technology. My background includes troubleshooting, networking, operating systems, and smart home solutions, which allows me to provide professional, reliable support to my clients.
How did you get started doing this type of work?
I first got started in automotive technology, where I developed a strong foundation in problem-solving and working with complex systems. Over time, my passion for technology grew, and I transitioned into the tech industry, where I’ve been helping people with computers, networks, and smart home solutions ever since.
