FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in fair and transparent pricing. Every project is unique, so we provide customized quotes based on the size, materials, and complexity of the job. We offer competitive rates without compromising on quality, and we’re always upfront—no hidden fees or surprise charges. We also offer discounts for larger projects, referrals, and returning customers. During certain seasons, we may run special promotions or package deals, so be sure to ask about any current offers when you contact us. Our goal is to provide top-quality awning and netting solutions that fit your budget—while giving you the most value for your investment.
- What is your typical process for working with a new customer?
We make the process simple, clear, and stress-free. Here’s what you can expect when working with us: Initial Consultation – We start with a conversation to understand your needs, goals, and budget. This can be done over the phone, online, or in person. Site Visit & Assessment – We’ll schedule a visit to evaluate the space, take measurements, and discuss design options that best suit your property and lifestyle. Customized Quote – Based on your preferences and our site assessment, we provide a detailed and transparent quote outlining the scope of work, materials, timeline, and pricing. Project Approval & Scheduling – Once you approve the estimate, we’ll finalize the design and schedule a convenient time to begin the installation. Installation – Our skilled team gets to work, using quality materials and expert craftsmanship to complete your awning or netting project efficiently and professionally. Final Walkthrough – We’ll review the finished work with you to ensure everything meets your expectations and answer any questions you may have. Aftercare Support – We stand by our work. If you need adjustments, maintenance tips, or future upgrades, we’re just a call away.
- What education and/or training do you have that relates to your work?
Our team brings over 15 years of hands-on experience in the construction and outdoor solutions industry, including specialized training in awning installation, netting systems, and structural framing. We’ve worked under seasoned professionals, completed manufacturer-specific training programs, and stayed up to date with the latest tools, materials, and safety standards. In addition to field experience, we’ve attended workshops and technical courses focused on shade systems, custom fabrications, and weather-resistant materials. This blend of formal training and real-world experience ensures that every project is completed with precision, durability, and attention to detail. We believe that ongoing learning is key to delivering top-quality service—so we continue to stay informed about innovations in awning and netting technologies.