FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We are committed to providing transparent and competitive pricing for all our services. Here are some key points to know: Free Estimates: We offer free on-site estimates for HVAC and electrical installations, as well as free estimates for appliance repair services. Discounts: New Customers: 10% off labor. Returning Customers: 15% off labor. Veterans & Seniors: 15% off labor. Referral Program: Earn discounts by referring friends and family. Seasonal Promotions: Take advantage of our limited-time special offers. For the latest information about current promotions and discounts, please ask your technician or estimator, or visit our website.
- What is your typical process for working with a new customer?
To ensure a smooth and efficient experience for our new customers, we follow these steps: Scheduling an Appointment: We start by collecting the customer's full name, service address, phone number, and email. Initial Consultation: For HVAC and appliance repair services, we schedule a diagnostic visit by one of our experienced technicians. For HVAC and electrical installations or replacements, we provide a free on-site estimate. Providing Estimates: After the diagnostic or estimate, we provide a detailed quote for the recommended repair or installation, often on the same day. Scheduling the Service: Once the estimate is approved, we schedule the work at a convenient time and keep you informed throughout the process. Completion & Warranty: Our licensed technicians complete the job professionally, and all covered work is backed by our labor warranty.
- What education and/or training do you have that relates to your work?
Our company is fully licensed, bonded, and insured, ensuring the highest standards of professionalism and safety. Our technicians have the following qualifications: Certifications: All our technicians are EPA and OSHA certified. NATE Training: Most of our technicians have completed NATE (North American Technician Excellence) training, ensuring top-tier HVAC expertise. Ongoing Training: We regularly participate in training sessions provided by our vendors and suppliers, including Mitsubishi, Daikin, Carrier, Tesla, Enphase, and others. By staying current with the latest technologies and equipping our technicians with the necessary tools and training, we ensure high-quality service for all our customers.