FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
For paying clients in the U.S., U.K., E.U., Hong Kong and other Western countries, my pricing system is very uncomplicated. With all signed agreements, I require a 50 percent deposit on all work, with all copyright ownership of content transferred to you upon final payment. I quote by the hour or by the project, depending on parameters, deadlines, etc. I do not accept projects without a signed contract and deposit upfront.
- What is your typical process for working with a new customer?
My process involves requirements gathering, usually by interviewing the client and any relevant stakeholders that they wish for me to speak with. From there, I develop a Creative Brief, followed by sample messaging. Once we have agreement on both, I scale the rest of the project accordingly.
- What education and/or training do you have that relates to your work?
"Continuing education" is mandatory, but not so much from the standpoint of re-enrolling in school. There is so much information available on the web these days that it's next to impossible to keep up with it all. It's important to seek out and understand important issues as they relate to my core work, especially on the issue of best practices across a variety of issues.