FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Home Team Electric provides “Up Front,” straightforward pricing with no hidden fees. Every service is clearly quoted on the spot during your visit, before any work begins, so clients can make confident, informed decisions. We offer a range of solutions to fit different needs and budgets, all backed by our Lifetime Workmanship Guarantee and 100% Satisfaction Guarantee. No surprises. No pressure. Just honest pricing and expert service designed for your home and safety.
- What is your typical process for working with a new customer?
Every visit with Home Team Electric begins with clear communication and genuine care. A licensed, background-checked electrician arrives on time, in uniform, and ready to listen. We start by understanding the client’s immediate concern, confirming goals for the visit, and explaining what to expect from start to finish. After identifying the issue, the electrician explains available solutions and options in clear, simple language so the client can choose what works best for their home and budget. Professional. Respectful. Reliable. Every step is designed to deliver peace of mind, lasting safety, and a 5-star service experience.
- What education and/or training do you have that relates to your work?
Every Home Team Electric technician is a state-certified, professionally trained residential electrician. Our team completes ongoing education and hands-on training to stay current with the latest electrical codes, safety standards, and technology. We train weekly through our in-house Home Team Academy, which focuses on technical mastery, life and home safety, and client communication. Our electricians also receive advanced instruction in EV charger installations, smart home systems, and energy-efficient solutions tailored to desert homes in the Coachella Valley and Morongo Basin. Skilled. Certified. Committed to excellence. Every visit reflects the highest standard of craftsmanship and care.