FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Through experience I have found that customers overwhelmingly prefer a firm total price for their plumbing project or problem before the work has begun. Having a firm price releases customers from anxiety over the financial issues of their service, allowing them move on to the next action item on their list. I find it necessary to do a thorough inspection of the service at hand prior to pricing it, so that I can afford to stay in business and charge the customer a reasonable price at the same time. I would advise customers to avoid plumbing companies that quote pricing from a book to justify inflated charges.
- What education and/or training do you have that relates to your work?
I have an A.A. Degree in Plumbing Construction Technologies, but I continue to study related technology and building trades that are peripheral to my own. To date I have completed supplemental coursework in Steam Plant Operations, Backflow Prevention Devices, Solar Thermal Systems, and Refrigeration/AC Fundamentals.
- What advice would you give a customer looking to hire a provider in your area of work?
It is highly prudent to use a State Licensed Contractor for any plumbing repair that is outside your comfort zone or may potentially consume more time than you have available. Substandard workmanship and materials, along with the absence of protections provided by the states licensing process, can turn the lower price you receive from a handyman into a much higher price in the end.