Benjamin Franklin Plumbing
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Ken was very knowledgeable about the problem we were having with the hot water heater. He was fast and he took care of it. Thank you!Feb 26, 2020Review from GoogleBenjamin Franklin Plumbing's reply
Thank you Sandi! We really appreciate you taking the time to give us a review!
Stan and his crew are the best. We have used them many times. They are the only plumbing company I recommend to anyone in Lake County.Mar 6, 2020Review from GoogleBenjamin Franklin Plumbing's reply
Matt we appreciate you giving us a great review! We let Stan know his work keeps his customers happy!
Stan called us 1/2 hour before he was scheduled to let us know he was on his way, and he arrived right on time. He diagnosed a solution to a small leak that we had in our radiant heating system and repaired it efficiently and professionally. And he was super friendly and knowledgeable. I recommend him without hesitation!Jan 31, 2020Review from GoogleBenjamin Franklin Plumbing's reply
Thank you Kent! We sure appreciate your positive review!
Ken Hodges was prompt, knowledgeable, courteous and efficient. He is the only person I will ever want for all my plumbing needsJan 13, 2020Review from GoogleBenjamin Franklin Plumbing's reply
Thank you Susie! We will sure let Ken know he can keep his day job, haha
I have used them for years! Theyre wonderful, its always fixed right and guaranteed!Jan 13, 2020Review from GoogleBenjamin Franklin Plumbing's reply
Thank you Janelle, we appreciate your positive feedback and look forward to servicing whenever you need us.
- What should the customer know about your pricing (e.g., discounts, fees)?Our upfront pricing guide makes it easy to understand your options and pricing tiers available. Our technicians are extremely knowledgeable and will take time to walk you through it all, step by step. No hidden charges or technical jargon.
- What is your typical process for working with a new customer?Your service call will begin with a thorough diagnosis of your concern. Then, our plumber will spend time explaining your problem and outlining your repair options. Our experts will help you evaluate your choices and make the one that’s right for you by considering your needs, budget, and all available options.
- What education and/or training do you have that relates to your work?Work with a Team of Plumbers You Can Trust Our team of plumbers is different because we don’t only provide you with the highest quality services, but we also give you peace of mind. Our plumbers have a set of qualities that make them easy to work with—they are skilled, friendly, and respectful. We are a team you can count on! -Skilled Professionals- Our plumbers are skilled at their craft, but they continue to take education courses and regularly attend seminars. Your plumber will inspect your problem, take the time to explain the necessary repairs you need, and then make sure all repairs and installations are completed within a timely manner. -Friendly & Courteous- Respecting our customers is one of our core values. We will treat you and your home with consideration. -Clean- Our employees will never leave a mess behind. Our plumbers will wear shoe covers inside your home and clean up before they leave. -Drug-Tested- Franchised and company-owned locations have agreed to maintain a drug-free workplace and formal drug testing procedures for employees, subject to applicable laws. At Benjamin Franklin Plumbing, we have plumbers who care about providing excellent customer service to every one of our clients. We treat our customers, employees, and industry partners with dignity and respect. Our customer service is our highest priority, and we strive to form enduring relationships with our valued clients.