- What should the customer know about your pricing (e.g., discounts, fees)?
We are a very straight forward and easy going company. We have absolutely no hidden fees, every charge will be explained during the estimate. We only charge for two things: 1. For local moving we charge by an hourly rate of $50 per crew member. These labor charges include truck, moving pads, and furniture dollies, and also disassembly and reassembly of furniture.Each job is different and every job requires a different amount of movers. 2. Material which is tape, shrink wrap, boxes, bubble wrap, packing paper, mattress protectors, crates( for delicate items such as tvs,paintings) etc. If you supply the material the day of the move then you will only be looking at labor charges.
- What is your typical process for working with a new customer?
We provide free in home estimates for our new clients which includes a walk thru of there old home and there new home and the process of the actual move. At the end of the estimate the client is left with the decision of moving forward with us at no charge and no obligation. If decided to move forward these are the next couple of steps: -Pick a date and time - Get booked in ( client receives contract via email) - We take a deposit to hold your date ( once deposit is made we guarantee arrival) - We check in the day prior to make sure client is still on track and ready for pack/move - Foreman will check in prior to being dispatched and arrival. -Once the team arrives the clock starts -Once job is completed clock stops
- How did you get started doing this type of work?
We both started off as regular movers and worked our way to foreman and then eventually overseeing the companies we worked for. We were able to accomplish this because of our work ethics and meeting the needs of our clients.