J&G Full Service Moving

FAQs

• What should the customer know about your pricing (e.g., discounts, fees)?

  At J&G Full Service Moving, transparency is a top priority. We pride ourselves on being straightforward and easy to work with—there are absolutely no hidden fees. All charges will be clearly explained during your estimate so you know exactly what to expect. Here’s a breakdown of our pricing structure: Local Moves: We charge an hourly rate based on the number of crew members required for your move. This rate includes the moving truck, protective moving pads, furniture dollies, and basic services such as disassembly and reassembly of furniture. Since every move is unique, we tailor the crew size and resources to fit the specific needs of each job. Materials: Charges may apply for supplies such as tape, shrink wrap, boxes, bubble wrap, packing paper, mattress protectors, and protective crates (used for fragile items like TVs and artwork). If you choose to provide your own materials, you will only be responsible for labor charges. Fuel Charge: A modest fuel charge is added to account for fluctuating fuel costs. For long-distance or out-of-state moves, we offer dedicated flat-rate pricing, ensuring a clear and consistent cost with no surprises.

• What is your typical process for working with a new customer?

  At J&G Full Service Moving, we aim to make the moving experience as smooth and stress-free as possible. Our process with new clients is simple, transparent, and designed to build trust from the very beginning. We start by offering a free, no-obligation in-home estimate. During this visit, we conduct a walk-through of both the current and new residence, allowing us to understand the full scope of the move and answer any questions the client may have. We also explain the moving process in detail so clients know exactly what to expect. If the client chooses to move forward with us, the next steps are: Schedule the Move: Select a preferred date and time. Booking Confirmation: We’ll send a digital contract via email for review and signature. Deposit: A deposit is required to secure your moving date. Once the deposit is received, your date is officially locked in. Pre-Move Check-In: We follow up the day before the move to confirm all details and ensure the client is ready. Crew Check-In: On moving day, the foreman will check in before dispatch to provide an accurate arrival time. Move Execution: The clock begins when the team arrives and ends when the job is complete. Our structured yet flexible process ensures each move is well-coordinated, efficient, and tailored to meet the client’s unique needs.

• What education and/or training do you have that relates to your work?

  Our team’s expertise is built on years of hands-on experience and continuous professional development within the moving and handyman industries. Both founders started their careers as movers and advanced to foreman roles, gaining extensive practical knowledge in safe and efficient moving techniques, team leadership, and client management. In addition to real-world experience, our crew undergoes regular training on proper handling of furniture and fragile items, use of moving equipment, and best practices for disassembly and reassembly. For our handyman services, team members are trained in a variety of skilled trades including patching, painting, TV mounting, shelving installation, and basic low-voltage electrical work. We also stay current with industry standards, safety regulations, and customer service protocols to ensure that every job is completed to the highest professional standards.