National Property Management Group
About this pro
We have the ability to grant all Board members direct access to our operating software which can be accessed from any remote location. This allows for easy viewing of all community information online and in real time. This service will add a level of transparency to the work we do for our clients. If a Board member wishes to check an owners balance or to see if a vendor invoice has been processed, the information is available at all times. All Board members will have an opportunity to be trained on our operating system to better serve their community.
- What types of customers have you worked with?Our mission is to provide customer service that is not just good but will exceed our clients expectations. At NPMG we believe that customer service is not just a department it is a way of life and we will always work hard so you dont have to. We promise to provide the highest quality service to our clients while acting in the most professional and courteous manner, always conducting our business with genuine care and respect for the clients we serve. Contact us today to find out what National Property Management Group can do for you.
- What advice would you give a customer looking to hire a provider in your area of work?The company and its employees should be members of a trade group that is working to improve industry standards, such as the Community Associations Institute. Visit the company's facilities. Check for yourself and assess the overall organization of the office. Find out how homeowners' funds are handled. What internal checks and balances are in place to safeguard Association funds? If the company is quoting fees substantially below the competition, find out why. Rates charged by management companies should not vary greatly. The rate will depend on the size of the Association as well as the services being provided. Make sure the company carries a fidelity bond, errors and omissions, general liability and workers compensation insurance. Insist on seeing proof of insurance coverage. Be attentive. Pay attention to your financial statements at Board meetings. Insist on reviewing original bank statements to ensure against tampering or forgery. Establish a good relationship with the bank handling your Association's accounts. Ask for a copy of the signature card to ensure that the correct card is on file with the bank. Review canceled checks on a regular basis. Always check references by calling other Association Board members about the performance of the company. Meet with your independent CPA at least once per year. Ask him/her whether the records were found to be in order and whether any exceptions were noted during the review process.