FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At AD Air Conditioning & Heating, we believe in honest, transparent pricing with no hidden surprises. Before any work begins, you'll receive a clear explanation of the issue along with repair or replacement options so you can make an informed decision. We proudly offer military, first responder, and senior discounts, as well as seasonal promotions on new HVAC systems. Our goal is to provide long-term value—not just the lowest price. We use quality equipment, factory-trained technicians, and professional installation practices that help reduce future breakdowns and maximize energy efficiency.
- What is your typical process for working with a new customer?
We make the process simple and stress-free. Schedule your appointment online or by phone. One of our licensed HVAC technicians arrives on time and performs a complete diagnostic or system evaluation. We explain our findings in plain language and provide upfront pricing before any work begins. Once approved, we complete the repair or installation using quality parts and manufacturer-recommended procedures. Before leaving, we test the system, clean up the work area, and answer any questions you have. Our office also provides digital invoices, photos when applicable, and ongoing support after the job is complete.
- What education and/or training do you have that relates to your work?
Our technicians receive ongoing training in residential and commercial HVAC systems, including air conditioners, furnaces, heat pumps, ductless mini-splits, package units, and indoor air quality equipment. We stay current with California energy efficiency standards, refrigerant regulations, manufacturer training, and evolving HVAC technology. Our company is fully licensed, insured, and committed to continuing education so our customers receive the highest quality workmanship.