FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in transparent and upfront pricing. Before any work begins, we clearly explain the cost so there are no surprises. Pricing depends on the type of service, time of day, and the complexity of the job. We offer competitive rates for lockouts, rekeying, lock replacements, and installations. Emergency or after-hours services may include an additional fee, which is always discussed beforehand.
- What is your typical process for working with a new customer?
Our process is simple, efficient, and customer-focused. First, we gather details about your situation—whether it’s a lockout, rekey, repair, or new installation. We may ask for photos when possible to better understand the job and provide an accurate estimate upfront. Next, we schedule a convenient time for service. For urgent situations like lockouts, we prioritize fast response times. When we arrive, we assess the issue on-site, confirm pricing before starting any work, and explain your options clearly. Once approved, we complete the job efficiently and test everything to ensure it’s working properly. Before we leave, we make sure you’re satisfied and answer any questions about maintenance or security recommendations. Our goal is to make the process smooth, stress-free, and professional from start to finish.
- What education and/or training do you have that relates to your work?
Here’s a strong, professional answer you can use for Locksmithology on Thumbtack: My background comes from hands-on training and real-world experience in lock installation, repair, and security hardware systems. I’ve trained extensively in residential and commercial lock mechanisms, rekeying procedures, deadbolt and hardware installation, and security upgrades. In addition to locksmith-specific skills, I have a strong foundation in general contracting and repair work, which gives me a deeper understanding of door alignment, framing, and structural integrity—ensuring locks are installed correctly, securely, and built to last. I stay up to date with modern lock technologies, including high-security hardware and updated security standards, to provide customers with reliable and current solutions. My training is built on practical experience, attention to detail, and a commitment to doing the job right the first time.