- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is determined by a high tech software platform called Xactimate which was developed for and used by Insurance Companies, plumbing companies and Restoration Contractors to level the playing field on pricing. Software updates on a monthly basis to provide live market conditions per zip code.
- What is your typical process for working with a new customer?
Customer calls and if emergency we respond immediately to mitigate any damage. This is typical of plumbing pipe breaks or overflows. Free consultation on-site are always available Followed by an onboarding with our office. The customer receives their own onboarding account to follow along and participate in the process.
- What education and/or training do you have that relates to your work?
Bachelors Degree in Disaster Management and an AS in Fire Science. I spent the late nineties in the building trades. After 9/11 I was compelled to be of service and became a firefighter for the next 13 years. In 2016 I took a new path and started in Emergency Property Claims such as fires, flooding, storms or any other damage related to residential and commercial properties. I received IICRC certifications and in 2018 opened Masters of Disasters, Inc. In 2020 we added the DBA : M.O.D Restoration & Remodeling to reach a broader audience. We are versed in everything from any and all emergency work with insurance claims to complete home makeovers.