FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing depends on the size and condition of the fountain, the work needed, parts required, and the time involved. We provide straightforward pricing based on the actual work needed. For ongoing maintenance, we can set up a recurring service schedule.
- What is your typical process for working with a new customer?
Usually we’ll have the customer send over some pictures first so we can get an idea of what we’re dealing with. From there, we’ll agree on a price and schedule the service. Once we arrive, we’ll do the cleaning or maintenance and also take a good look at the fountain while we’re there. We check the pump and water flow, make sure the fountain is level, look for leaks or clogged areas, and make sure the water is flowing properly throughout the fountain. We’re not just there to do a quick service and leave — we want to catch small problems before they turn into bigger ones and leave the fountain looking and running its best.
- What types of customers have you worked with?
We work with homeowners, businesses, and property managers. We’ve worked on everything from smaller residential fountains to larger fountains and waterfalls that need regular cleaning, maintenance, or repairs.