FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
When engaging with DNA Roofing Inc, customers should be aware of several key aspects related to pricing. Initially, inquire about any fees for the initial assessment, ensuring it's credited if you proceed. Request a detailed estimate covering materials, labor, permits, and additional services, with transparency on material quality. Understand labor costs and the qualifications of the roofing crew. Inquire about potential additional fees, such as for debris removal. Clarify warranty details for both materials and labor. Explore available discounts or promotions, and understand the payment terms. Verify insurance coverage for liability and workers' compensation. Check if permit costs are included.
- What is your typical process for working with a new customer?
Firstly, the customer contacts the roofing company to discuss their needs. Then we schedule a free assessment to evaluate the roof, discuss requirements, and identify concerns. Afterwards, we provide a detailed estimate, covering materials, labor, permits, and project timeline.
- What education and/or training do you have that relates to your work?
DNA team goes through an extensive and professional training with the top roofing experts to ensure high-quality service and work.