FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Every price is written for your home after the free visit, based on what we saw on the roof, the flashing and how easy the roof is to get to. We agree the payment schedule with you before the contract is signed. California law also caps the down payment on a home improvement contract, under Business and Professions Code 7159.5(a)(3).
- What is your typical process for working with a new customer?
Send us a request here and we'll get back to you within 15 minutes, between 8am and 5pm, Monday to Friday. We'll set up a free visit to look at the roof, and after that you'll get a written scope and price for your home. If the job needs a permit, we file it with the city and meet the inspector when they come out.
- What types of customers have you worked with?
Private homeowners. We deal directly with the person who owns the house, from the first visit until the job is done.