FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in clear, upfront pricing with no surprises. We explain the recommended work and price before getting started. Pricing can vary depending on access, difficulty, materials, and after-hours service. We also offer discounts and specials when available.
- What is your typical process for working with a new customer?
We start by listening to the customer and understanding the problem. Once onsite, we evaluate the situation, explain what we find, discuss available options, and provide pricing before proceeding with approved work. After the service is completed, we test our work, clean the area, and make sure the customer understands what was done.
- What education and/or training do you have that relates to your work?
My background includes more than a decade of hands-on experience in the plumbing and drain service industry, along with apprenticeship training and extensive field experience diagnosing, servicing, and repairing residential and commercial plumbing and drain systems. I continue learning and staying current with proper service practices, equipment, and local requirements.