FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We are a luxury transportation company and our pricing reflects that, based on hourly services and not dependent on Point-to-Point services like an Uber/Lyft. The hourly rate and minimum time is largely dependent on the type of and level of vehicle you select.
- What is your typical process for working with a new customer?
Most orders come via our website. You'll get an immediate email confirmation, followed up with a personal confirmation once the order has been accepted by dispatch. 24 Prior to the trip, you will receive a notification email, as well as another 1-hour prior to pick up, both confirming details. Your driver will be in contact and finalize any additional details prior to pick up.
- What education and/or training do you have that relates to your work?
Christal has 30 years of customer service industry experience. Jim has the same, with the last 10 in Luxury Transportation. All drivers and operators are vetted through an extensive process that requires State background checks, fingerprints on file, Current DOT health cards, and annual vehicle inspections, plus additional weather training as needed.