This pro has verified their business license with Thumbtack.
Licensed
This pro has verified their business license with Thumbtack.
Scheduling
Sewer and water systems
Responds in about 1 min
Thumbtack Guarantee
If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
We started Penguin Home Services because we were tired of hearing horror stories about contractors taking advantage of homeowners or leaving a mess behind. We wanted to build a company that treats your home with the same respect we treat our own.
Here is what makes us different:
- We Show Up: When we say we'll be there, we're there. No 4-hour windows where you're stuck waiting.
- No Surprise Bills: We believe in honesty. We give you a flat, upfront price before we start any work.
- Total Peace of Mind: Our technicians are background-checked, drug-tested, and trained to leave your home cleaner than they found it.
We personally guarantee your satisfaction. If it’s not right, I will make it right.
Overview
Current Top Pro
Hired 12 times
Serves Erie, CO
Background checked
License verified
4 employees
1 year in business
Business hours
SunClosedMon8:00 am - 4:00 pm
Payment methods
This pro accepts payments via Apple Pay, Check, Credit card, and Google Pay.
Customers rated this pro highly for work quality, professionalism, and responsiveness.
Excellent 4.9
112 reviews
5
96%
4
1%
3
2%
2
0%
1
1%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Kalyn G.
Aug 6, 2026
•
Hired on Thumbtack
I was impressed with the service I received! The technician arrived the day after I called to schedule an appointment. He quickly diagnosed the issue and explained everything clearly. He was punctual, professional, and left the work area clean. The app was also a fantastic tool, keeping me informed about the technician's arrival time. My repairs were completed efficiently, and everything is now working perfectly. Highly recommend!
Plumbing Drain Repair
Richard H.
Jun 19, 2026
•
Hired on Thumbtack
Came by within a few hours and was here at the time he said he would be. We have a difficult problem and he discussed the phases of work to solve the issue. He was open, honest and upfront with the cost. He completed the first step while he was here.
Details: 1 toilet • Municipal water (most common) • House
Toilet Repair
Marcus L.
Mar 5, 2026
•
Hired on Thumbtack
Jaron came out right away and was able to diagnose our issue and fix it on the spot. Very good communication, and would defintely recommend them!
Details: No, repair is not urgent • Only one drain has issues • Leaking (problem area unknown) • Townhouse
Penguin Home Services's reply
Hi Marcus,
Thank you so much for the kind review! We're glad Jaron was able to get out to you quickly, diagnose the issue, and take care of it right away. We take pride in clear communication and efficient service, so it's great to hear that reflected in your experience.
We truly appreciate the recommendation and are always here if you need any plumbing help in the future!
Plumbing Drain Repair
Alison R.
Aug 9, 2026
•
Hired on Thumbtack
I used a different company ultimately because it turned out that I needed a different type of service. If I ever need plumbing work, I will reach out!
Details: No, repair is not urgent • No, the building is not currently flooded • Washing machine • Condo or apartment
Plumbing Pipe Repair
Hopper S.
Jun 19, 2026
•
From Google
Came by within a few hours and was here at the time he said he would be. We have a difficult problem and he discussed the phases of work to solve the issue. He was open, honest and upfront with the cost. He completed the first step while he was here.If I have need of a plumber in the future, I will call them again.
Penguin Home Services's reply
We really appreciate the 5-star review! Sewer issues are never fun, but Andrew loves a good challenge. Glad we could get out to you so quickly today and provide a clear path forward. Thanks for choosing Penguin Home Services!
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We charge a $50 dispatch fee, but this fee is waived if you decide to proceed with the work. We provide flat upfront pricing at that time with no forced commitment. We are currently offering $100 of all water heater installations. We also offer our Penguin Protection Plan membership at $19/month or $228/year, which includes annual maintenance visits and priority scheduling.
What is your typical process for working with a new customer?
It starts with a quick call or message to understand what's going on. We'll get you on the schedule fast - usually within 24-48 hours. Our tech shows up on time in a marked van, does a full diagnostic, and walks you through exactly what's needed and what it costs before touching anything. Once you approve, we get to work. After the job we send a full digital summary and follow up to make sure everything is right.
What education and/or training do you have that relates to your work?
Our team holds Colorado Master Plumber licensing - the highest credential the state issues. All work is performed under a licensed Colorado Plumbing Contractor registration with the Department of Regulatory Agencies (DORA) and meets or exceeds all Colorado and local code requirements. Every technician on our team is trained to our internal standards before stepping foot in a customer's home, with ongoing training as new systems and technologies emerge. We don't cut corners on credentials or preparation - that's non-negotiable for us.
