FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
1. Pricing Varies by Project Type Every project is different depending on: Fuel type (gas, wood, electric) Installation complexity. (new build vs. retrofit) Materials selected. (fireplace unit, mantel, surround, venting) Site conditions .(existing chimney, wall structure, access) We provide a custom quote after assessing your needs and space.
- What is your typical process for working with a new customer?
1. Initial Contact & Qualification Inquiry Received. 2. Consultation / Discovery call- Discuss goals, Budget Range,Schedule On-Site Visit. 3. Site Visit & Assessment Home Inspection,Photos & Notes ,Code Compliance 4. Design & Product Selection .Showroom Visit or Virtual Meeting.Review fireplace models, mantels, finishes. Provide Estimate. 6. Permitting & Scheduling 7. Installation
- What education and/or training do you have that relates to your work?
I'm certified in. Gas, Wood burning, or Pellet fireplaces. which ensures I understand proper installation, safety codes, and fuel system requirements.I stay current with building codes, EPA regulations, and new product lines through workshops, trade shows, and technical bulletins. I meet all state and local licensing requirements for HVAC/fireplace installation and any needed permits for gas line or venting work. I follow exact installation specs and warranty protocols.