What should the customer know about your pricing (e.g., discounts, fees)?
Its not complicated. We charge by the job based on square footage. You can review our pricing on our website.
What education and/or training do you have that relates to your work?
Always! I seek out the best products, tools and technologies! I read other house cleaning blogs to keep current with the competition. I also research 'how to' if I am faced with cleaning something unusual or particularly difficult.
How did you get started doing this type of work?
I am an educated professional who left Corporate America and started a house cleaning business.
Customer service is my priority and I coupled that 30+ year experience with the desire to maintain an exercise program for myself, and I love cleaning! So this choice made perfect sense to me!
Because I am also skilled at internet marketing, I use those strategies in my house cleaning business as well as optimizing websites for other people.
I am big on self development which filters to my businesses. It adds tremendous value to all that I do!
What types of customers have you worked with?
The most common jobs are cleaning 2000-5000 SF residential homes.
Hardwood and granite counter tops are prevalent in many homes. Almost all homes have pets who eagerly greet us!
Organization is a common value added service: closets, cabinets, offices, bedrooms, and garages to name a few.
Many of our customers have special requests or leave lists for us. Some of the special requests minimally add to the cost, other requests are included in the price.
Although many jobs are similar in nature, every home and customer is very unique. Everyone has different needs which is why we specialize in 'custom cleaning services.'
Describe a recent project you are fond of. How long did it take?
I had a job in southeast Denver that needed some TLC. The home had not been cleaned in 3 years.
It was enormously cluttered, completely unorganized, excessive amounts of trash, unmaintained pet areas, things growing in the refrigerator and on kitchen counter tops, dirty dishes in all sinks and all over the home, etc.
Over the course of 3 days, the place was sparkling cleaning and showcase worthy! Here is the what the client said:
"ÃÂKelly is that rare kind of house cleaner who is actually very transformative.
More than simply someone who cleans, she is a super-efficient household organizer who has the capacity to change lives.
She is extremely hard-working, thorough, pleasant, discreet, and punctual as well as impeccably trustworthy, intelligent, and takes great pride in her work.
What more could one want? Kelly is worth every penny she charges! IÃÂd be more than happy to recommend her to anyone and everyone.ÃÂ
~ Elana N. Denver, CO.
What advice would you give a customer looking to hire a provider in your area of work?
Do your research! Ask questions! Check out referrals! Review the ads! Do they appeal to you... or repel you? Always trust your gut!
Cheap isn't better any more than expensive means top quality!
You have every right to ask any question that will ensure you and your family's safety and security. Its important to ask the right questions that ensure that you get the quality that you deserve!
I clean for customers I have never met. They leave the key or garage code and a check on the counter. Because of my long list of satisfied referrals, new customers feel comfortable that I will perform to the level promised.
What questions should customers think through before talking to professionals about their project?
Many people think that house keepers are uneducated, unable to find other work, or lack drive or desire to 'improve' themselves.
This is not true-- at least not for me! I worked in Corporate America for over 30 years. I developed technical training and was also an instructor for a Fortune 100 company.
I am completely driven by attention to detail, perfection and providing exceptional customer service. I recognize that I am not the ONLY house cleaner out here.
In any market, if you want to be exceptional-- you have to find extraordinary strategies to separate 'the best from the rest.'
Showcase Quality Cleaning Service IS ALL ABOUT YOU! We listen to you. We customize your cleaning based on YOUR needs. We want to provide extraordinary service because we want extraordinary customers!
We believe that you will attract the kind of people to your life... based on the kind of person you are.