FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Atlas Mechanical uses straightforward, upfront pricing. Most repairs are priced by the repair rather than by the hour, so customers know the cost before work begins. We focus on repairing equipment when it makes sense instead of recommending replacement unnecessarily. For new system installations, every home is evaluated individually because comfort needs, equipment options, efficiency goals, and budgets vary from customer to customer.
- What is your typical process for working with a new customer?
We start by listening to the customer's concerns and understanding what they want to accomplish. Whether it's a repair, replacement, maintenance, or second opinion, we take the time to properly diagnose the issue and explain the available options. Our goal is to help customers make an informed decision that fits their comfort needs and budget. As an owner-operated company, you'll work directly with the technician performing the work rather than a salesperson.
- What education and/or training do you have that relates to your work?
With over 20 years of HVAC industry experience, Atlas Mechanical has worked on residential and light commercial heating and cooling systems throughout Colorado. We stay current on industry standards, high-efficiency equipment, heat pump technology, refrigeration practices, and manufacturer training. We believe continuing education is essential to providing customers with the best solutions available.